Privacy Policy | Animal Aftercare

Welcome to Animal Aftercare("we," "us," or "our"). We provide lead generation for end-of-life pet care services, connecting families with pre-vetted local providers for pet euthanasia, pet cremation, and equine cremation. We’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service").

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

Personal Data You Provide:
- When you submit a request for an aftercare provider, we collect your name, email address, phone number, physical address (street, city, state, ZIP code), requested service type, animal type, urgency, and any notes or images you choose to include.
- When you sign up as a provider, we collect your business name, contact name, contact email address, contact phone number, and service area preferences.
Payment and Financial Data: All financial information related to provider per-lead payments is collected and stored by our third-party payment processor, Stripe. We do not directly collect or store your payment card details.
Data Collected Automatically: We automatically collect certain information when you access the Service, such as your IP address, browser type, operating system, referring URLs, and pages viewed. We use tracking technologies like cookies (via Google Analytics) to help understand user behavior and improve your experience.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide, operate, and maintain our Service.
To process and manage aftercare requests and connect families with pre-vetted local providers.
To manage provider accounts, including processing per-lead payments through Stripe.
To send lead notifications and other essential communications to providers via Resend.
To send administrative and transactional emails to families and providers (e.g., confirmation of submission, payment receipts, lead details).
To analyze usage and trends to improve our Service.
To respond to your inquiries and offer customer support.

3. Disclosure of Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations with the following third parties:

Aftercare Providers: When you submit a request, your contact information (name, email, phone) and address details, along with the service requested and any additional context, are shared with our network of pre-vetted local providers in your service area. This is essential for providers to contact you and arrange services. Providers on the free per-lead model will have this information redacted until they choose to pay for the lead.
Service Providers: We share data with third-party vendors who perform services for us, including:
- Stripe (for payment processing).
- Google Analytics (for website analytics and usage tracking).
- Resend (for sending transactional and notification emails).
Legal Requirements: We may disclose your information if required to do so by law or to protect our rights, property, or the safety of our users or the public.

4. Data Security and Retention

We implement reasonable security measures to protect your information. We rely on the security measures provided by our third-party service providers (e.g., Stripe) for data collected and stored on their platforms. No method of transmission over the Internet or electronic storage is 100% secure.

We retain personal information related to aftercare requests for as long as necessary to fulfill our business purposes, including lead distribution and analysis, and to comply with legal obligations. Provider account information is retained for the duration of the relationship and as required by law.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, update, or delete your personal information. To delete your data, use our self-service data removal page. For other requests, please contact us at the email address below.

For California residents: You have specific rights under the CCPA, including the right to data portability and the right not to be subject to discriminatory treatment for exercising your privacy rights.

6. US-Only Service

This Service is intended solely for use by residents of the United States. We do not knowingly accept aftercare requests from outside the United States. All data is hosted and processed in the United States.

7. Children's Privacy

Our Service is not intended for or directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: [email protected]